Cross-cutting Services

The Service Desk ensures support exactly when you need it. Our team of experienced technicians is ready to address technical challenges promptly and with a focus on efficiency:

• Ticket management and incident resolution
  
• Správa tiketov a riešenie incidentov
  
• Regular monitoring and performance reports with improvement recommendations
  
• Service provided on Alvao or JIRA platforms

The on-premise model is suitable for companies that want to have their IT infrastructure fully under control and deployed in their own premises. Thanks to our comprehensive approach to the traditional on-premise model, you will gain a modern, scalable, and reliable IT solution that fully supports your company’s growth.

You will have expert support available at every stage of the process:

• Analyze your needs and design the architecture.
  
• Deliver and install hardware and software.
  
• Configure, test, and integrate HW/SW into the existing infrastructure.
  
• Ensure smooth operation of the solution, optimize performance, and perform regular updates.
  
• Provide technical support, consultations, and training.

We make it easier for you to transition your IT infrastructure, applications, and data to a modern cloud platform. We guide you through the entire cloud migration process and ensure a secure and efficient transfer with minimal impact on operations:

• Assess the current IT environment and design a migration strategy.
  
• Select the most suitable platform and solution (IaaS, PaaS, or SaaS).
  
• Plan migration execution with a focus on security and functionality.
  
• Optimize performance and costs in the new environment.
  
• Provide technical support and employee training.

Take advantage of our services for supplying technical equipment for branches and their employees—from procurement to device management and support. We can also provide the entire process in the form of IT as a Service (ITaaS), where you receive the service including devices:

• Equipping reception areas, interactive zones, and meeting rooms with multimedia technology and reservation panels.
  
• Integration of technologies into the existing infrastructure and long-term technical support.
  
• Professional LAN/WAN and WiFi solutions with a focus on reliable Cisco technologies.
  
• Additional services: network printing, printers, and support for monitoring systems (cameras, security, attendance, UPS).

Environment monitoring allows quick identification of incidents and anomalies even in complex cloud or hybrid infrastructures. Our experienced and certified team helps prevent outages and maintain smooth operation of technologies through:

• Identifying potential issues and proposing preventive measures.
  
• Transforming monitoring from reactive to proactive using an observability stack.
  
• Získania prehľadu o aplikáciách cez metriky, logy a tracing.
  
• Immediate incident alerts with defined escalation procedures.
  
• Monitoring infrastructure and applications, including in the data center.

The service is primarily provided on ZABIX and NAGIOS platforms.

We ensure comprehensive management and maintenance of your IT infrastructure—reliably, securely, and efficiently:

• Perform regular software updates and performance optimization.
  
• Carry out regular backups and provide disaster recovery support.
  
• Send regular reports on management, incidents, and infrastructure status.
  
• Provide technical support and escalation mechanisms for complex issues.
  
• Execute all interventions with minimal impact on operations.